# Ace engine wouldn't open: 'ascii' codec can't decode byte 0xc0 in position 9

**URL:** <https://forum.acestream.media/t/ace-engine-wouldnt-open-ascii-codec-cant-decode-byte-0xc0-in-position-9/3499>\
**Category:** Questions, proposals and requests\
**Created:** [15.Март.2019 01:42:29 UTC](https://forum.acestream.media/t/ace-engine-wouldnt-open-ascii-codec-cant-decode-byte-0xc0-in-position-9/3499 "2019-03-15T01:42:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GaryLeeONE](https://forum.acestream.media/letter_avatar_proxy/v4/letter/g/7c8e57/32.png) [@GaryLeeONE](https://forum.acestream.media/u/GaryLeeONE)\
**Post date:** [15.Март.2019 01:42:29 UTC](https://forum.acestream.media/t/ace-engine-wouldnt-open-ascii-codec-cant-decode-byte-0xc0-in-position-9/3499/1 "2019-03-15T01:42:29Z")

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I recently installed the latest ACEStream, but when I try to open an ace stream link nothing happens. I later found that the ace\_engine.exe didn’t open at all, and the log file shows:

Traceback (most recent call last):  
File “core.c”, line 346, in  
File “core.c”, line 905, in  
File “ACEStream\Core\Session.pyo”, line 420, in get\_default\_state\_dir  
File “ACEStream\Core\osutils.pyo”, line 132, in get\_appstate\_dir  
File “ACEStream\Core\osutils.pyo”, line 128, in get\_home\_dir  
UnicodeDecodeError: ‘ascii’ codec can’t decode byte 0xc0 in position 9: ordinal not in range(128)

The full log file is attached below.

I’m running the latest version of Windows 10 Home x64.

Could you please help with this issue? Thank you very much. Please also forgive me for not writing in Russian because I literally don’t know any 😛

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**Author:** ![Benny](https://forum.acestream.media/letter_avatar_proxy/v4/letter/b/49beb7/32.png) [@Benny](https://forum.acestream.media/u/Benny)\
**Post date:** [15.Март.2019 09:29:57 UTC](https://forum.acestream.media/t/ace-engine-wouldnt-open-ascii-codec-cant-decode-byte-0xc0-in-position-9/3499/2 "2019-03-15T09:29:57Z")

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> [@GaryLeeONE post:1](#):
>
> Could you please help with this issue?

Problem in non latin symbols in the path (C:\Users\李翰程\AppData). Create new user with username like “GaryLee”, and try with that profile.