And how can we solve problem which not within our reach? =)
Jokes aside, this is not ArenaVision issue, but rather issue with Chromecast device itself - those devices supports very limited set of video/audio codecs, so playback will fail on each codec they don’t support.
Only way to solve this issue - total (re)conversion of video/audio with Chromecast compliant codecs, but this not an option in most cases (too slow, too expensive, etc).
Bottom line - we can’t really help with this issue, only some recommendations (see attached images).
- Media server settings for better compatibility with Chromecast devices
- Use our “P2P search” web browser extension or any third-party P2P search services - most sport events is covered by different channels at the same time, so if you have troubles with ArenaVision links, you may try alternate sources with “P2P search”.