I am writing to request urgent assistance with my Premium subscription.
I originally signed up for the Premium version because I thought it was mandatory to watch standard streams. However, I have noticed a serious issue with my billing: I am being charged the monthly fee up to three different times every month.
I would like to cancel my Premium subscription immediately, but I am unable to find a “cancel” or “unsubscribe” option on the official website. It is quite frustrating as I cannot find a way to manage my billing settings.
Could the administrators please guide me on how to stop these charges and terminate my subscription? If anyone in the community has gone through this process, I would greatly appreciate your help.
Such behavior usually means that user do not wait until plan activation is complete during subscription, but keep subscribing over and over again instead.
Hello Support Team,
I recently purchased the Lifetime subscription during a promotional offer. However, an annual subscription was automatically applied and charged for $15.
This is incorrect since I intended to keep only the lifetime plan.
Please help with:
Cancelling the annual subscription.
Refunding the $15 charged.
Confirming that my account only has the lifetime subscription with no future renewals.
I made a mistake during the purchase. I paid for a Premium subscription using the email [[email protected]], but I want to activate it on my main account: [[email protected]
Could you please transfer the Premium status to the correct email? I can provide the payment receipt if needed.
Subscription cannot be transferred - cancel it and wait until current plan is expire (in case of monthly subscription), or cancel it and request refund, and then create new payment using correct email.
“Google has already DENIED my refund request (I attached the screenshot in my previous message). Since a refund is NOT possible and the money has been taken, I request you to manually add the 30 days to the account [email protected]. I have paid for a service that I am not receiving. Please escalate this to billing.”
Google Play
Hola:
Esperamos que todo vaya bien. Gracias por ponerte en contacto con el equipo de Asistencia de Google Play.
Estado del problema
Hemos recibido tu solicitud de reembolso de 3,20 US$ correspondiente a Premium (Ace Stream) (ID de transacción GPA.3344-7002-3077-31387), pero esta compra no cumple los requisitos de nuestra política. Entendemos que puede resultar frustrante y te pedimos disculpas por las molestias.
Más información sobre las políticas de reembolsos de Google Play
Pasos siguientes
Si necesitas ayuda con un artículo que has comprado (por ejemplo, cómo activarlo), suele ser más rápido ponerse en contacto directamente con el desarrollador. Puedes encontrar la información de contacto del desarrollador en la sección “Desarrollador” de la página de la aplicación en Play Store o en el recibo de compra de tu pedido.
Para evitar compras accidentales o no deseadas en el futuro, te recomendamos que actives la autenticación, compruebes los ajustes de autenticación o cambies tu contraseña. Si usas la biometría para verificar compras, ten cuidado al guardar datos biométricos de niños u otras personas en tu dispositivo, ya que esos datos podrían usarse para la verificación de compras.